A NOTE FROM LINDA
Hello love,
Welcome to your appointment experience! I’m thrilled to be your stylist and support your hair journey. The policies below help protect our time together and ensure a seamless, stress-free experience. Please read through them and don’t hesitate to reach out with any questions.
I am honored you decided to trust me with your beautiful hair. I specialize in seamless color that looks beautiful no matter what lifestyle you live, (when work life/mom life hits and the only thing going right is your hair). It is my goal to know you very well so I can interpret your needs and offer changes when you need them. Below you will find all the information on my policies. If you have any questions, you can reach me at (780) 860-3312.
SALON POLICIES
CANCELLATIONS
Life happens, but time is our most precious resource, once it’s gone, we can’t get it back.
If you need to cancel or reschedule, I ask for at least 72 hours notice so I can offer your spot to another guest.
DEPOSITS
I require non-refundable deposit to secure all appointments. Deposit amounts range from $50 - $150 depending on the service booked, and are applied to your service. This protects both your time and mine and ensures we’re equally invested in your experience. If you cancel late or adjust your services at the last minute, the original deposit still applies.
SICKNESS
Your health (and mine!) always comes first. If you or anyone in your household has been experiencing flu-like symptoms, (fever, chills, body aches, or anything that feels “off”) please do not come to your appointment.
Instead, call me at (780) 860-3312 so we can cancel your appointment. Once you’re fully feeling better, we’ll get you rescheduled.
RUNNING LATE
Arriving at your appointment on time is necessary for 100% of your scheduled service to be completed. However, I do understand that things happen and give a 10 minute grace period. If you arrive later than 10 minutes then we may need to reschedule or change the service to a shorter one at the same price as the original service scheduled.
If you feel like you are going to be late to your appointment, please (780) 860-3312.
SERVICE INFO
Sometimes your color goals require multiple appointments (sessions) to achieve the desired results. Service adjustments are a slight tweak in color but not the full service all over again.
At each consultation I will be very transparent with my professional opinion and let you know if goals are achievable or if we need to create a new goal/plan.
Service prices that are quoted are starting and may go up if the service takes longer than the allotted time or an above average amount of product is needed to complete the service.
SERVICE CHANGES
Service changes, such as downgrading your appointment, must be made 72 hours before your scheduled time. If your original appointment spot is rebooked at equal value, your deposit will be honored and applied to your adjusted service.
For example:
If you were originally booked for a 3-hour service but want to switch to a 1-hour service, your deposit will be applied to the new service. Any remaining portion of the deposit will only transfer if I’m able to fill the 2-hour gap with another booking of similar value to the cancelled portion of your appointment.
REFUNDS
Because my time and product usage are non-recoverable, I do not offer refunds. However, communication is always welcome, I’m committed to improving your experience and making sure your next visit is even better.
Every service is unique based on each individual and requires a different approach. This can mean that more than one appointment is needed to fully understand how your hair will react to certain services/techniques.
ENVIRONMENT
It is always my goal to provide a safe, fun and relaxing environment. If you are the type of client who needs to relax, I will provide that vibe for you. If you are someone who needs to vent to a friend, I will be that exclusive ear and shoulder. Our time together is sacred.
With this in mind, I politely ask that you don’t bring extra people or children to your appointment unless they are also receiving a service. This is a time to let loose, find yourself again and push away all the stress, anxiety and outside world worries.
GUARANTEE
I want you to absolutely love your hair, and I stand behind my work. To ensure your color lasts and performs the way it’s intended to, my Service Guarantee applies under the following conditions:
Home Care Requirements
Your results continue after you leave the studio, which is why proper home care matters.
To qualify for my Service Guarantee, you must either:
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Purchase a baseline retail system from me (professional shampoo + conditioner), or
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Confirm that you are already using high-quality, professional products at home.
Improper or drugstore products can quickly strip or alter your color and in those cases, the guarantee cannot be honored.
What Is Covered
If you experience undesirable results within 2 weeks, (such as faster-than-expected fading, a toner shifting, or a highlight appearing brighter than intended) and you’ve followed recommended home care, I’m happy to provide a small adjustment at no additional cost.
These complimentary adjustments are meant for minor refinements, not full appointments.
What Isn’t Covered
The Service Guarantee becomes void if:
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You alter your hair at home, (coloring, toning, cutting, etc.)
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You visit another stylist for any service on your hair after your appointment with me
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You decline to use professional home care products
Additionally, some results require additional services due to factors outside my control, (previous color history, color buildup, porosity, environmental exposure, washing frequency, at-home heat or chemical exposure, etc.).
In these cases, the necessary service(s) will be booked and charged at full price.
Larger Changes
If you decide you want something different from what you originally agreed to, (such as going brighter, darker, adding dimension, or shifting your overall goal) that is considered a new service.
Full service pricing applies.
My Commitment
If there is a mistake on my part, I will gladly correct it within the 2-week window at no charge.
MY PERSONAL INVITE
My space within the salon is a calm, cozy retreat. Elevated, peaceful and intentionally designed to help you relax. From the moment you settle into my chair, the experience is meant to feel unhurried and comforting. Enjoy a delicious coffee or tea, a relaxing service with a soothing scalp massage and an atmosphere where you can fully unwind. Whether you’re in the mood for great conversation or prefer a quiet appointment to simply rest, this is a space where both are always welcomed.
What I value most is the relationship I build with my client, many of whom I’ve had the privilege of caring for for over 15 years. Trust, open communication, comfort and mutual respect are the foundation of everything I do. I love connecting over real life, kids (I’m a mom too), dogs, plants and great shows or movies. My hope is that you leave feeling beautiful, refreshed and genuinely pampered. Rejuvenated not just in how you look, but in how you feel. This is a warm, inclusive space where you’re supported, listened to and always welcome, exactly as you are.
xoxo,
LINDA